Refund & Returns Policy

Last updated: February 2026

At TIIMA Wedding Stationery, many products are made to order and personalised. For this reason, the returns and cancellation policy differs depending on the type of product purchased.

Personalised Wedding Stationery

Most TIIMA stationery items are produced to order and personalised with names, dates and event details.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised or custom-made goods are exempt from the standard 14-day cancellation period.

Once design work has begun or a digital proof has been issued, orders for personalised stationery cannot be cancelled or refunded except where an item is faulty or damaged.

Clients are responsible for carefully reviewing all digital proofs before approval. Once final approval has been provided and production has begun, no further changes, cancellations or refunds can be made.

Further information regarding design revisions, approvals and cancellations can be found in our Terms & Conditions of Sale.

Bespoke Design Projects

Bespoke stationery projects are subject to a separate written agreement provided prior to the commencement of work. The terms outlined in that agreement will apply to the design process, payments, cancellations and production.

Damaged or Faulty Items

If your order arrives damaged or there is a production fault, please contact us within 72 hours of delivery.

Please include:

• your order number

• photographs clearly showing the issue

• a brief description of the problem

Once the issue has been reviewed, we will arrange an appropriate resolution, which may include a replacement item or refund where applicable.

Sample Packs and Non-Personalised Items

Sample packs and any non-personalised items may be returned within 14 days of delivery, provided that:

• the item is unused

• it is returned in its original condition

• it is returned in its original packaging 

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Processing

Where a refund is approved, it will be issued to the original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the return relates to a faulty or incorrect item.

Contact

For any questions regarding returns or refunds, please contact:

hello@tiima.co.uk

Please include your order number in all correspondence so we can assist you as quickly as possible.