Privacy Policy
Last updated: August 2026
TIIMA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, create an account, purchase our products or contact us.
Our website address is:
Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect the following information:
- Name
- Email address
- Billing information
- Order details
- Account information
- Any information you provide when contacting us
We do not collect or store your payment card details. Payments are processed securely through third-party payment providers.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide access to your purchased digital templates
- Manage your account and order history
- Send order confirmations and important updates
- Respond to customer enquiries
- Provide customer support
- Improve our website, products and services
- Send marketing emails where you have chosen to subscribe
We only use your personal information where we have a lawful reason to do so, including fulfilling your order, meeting legal obligations, or where you have provided consent.
Accounts
Customers can create an account on our website to manage their orders and access purchased digital products.
When you create an account, we may collect and store:
- Your name
- Email address
- Billing information
- Order history
- Account login details
You can view and update your account information through your account dashboard.
You may request deletion of your account and personal information by contacting us. Please note that we may be required to retain certain information for legal, accounting or security purposes.
Digital Products
TIIMA provides digital wedding stationery templates designed for editing in Canva.
When you purchase a template, your email address is used to provide access to your digital files and manage your order.
We do not access, edit or store any personalised designs you create using our templates. Any completed designs created using Canva remain your responsibility.
No physical products are shipped unless specifically stated in the product description.
Payments
Payments are processed securely through third-party payment providers.
We do not have access to or store your full payment card information.
Payment providers may collect and process personal information according to their own privacy policies.
Cookies
Our website uses cookies to provide essential website functionality and improve your browsing experience.
Cookies may be used for:
- Shopping basket functionality
- Account login functionality
- Website security
- Understanding how visitors use our website
- Improving website performance
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Embedded Content and Third-Party Services
Our website may include services provided by third parties, including:
- Canva, for template editing and access
- Payment providers
- Website hosting providers
- Email marketing providers
- Analytics services
Embedded content and third-party services may collect information according to their own privacy policies.
We recommend reviewing the privacy policies of these services for further information.
Who We Share Your Data With
We do not sell, rent or trade your personal information.
We may share information with trusted third-party services where necessary to operate our website and provide our services, including:
- Payment processors
- Website hosting providers
- Email service providers
- Analytics providers
These services only process information necessary to provide their services and are responsible for handling your information according to applicable privacy laws.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes it was collected.
Account information may be retained while your account remains active.
Order information may be retained for longer periods where required for tax, accounting or legal purposes.
Your Rights Over Your Data
Under UK data protection laws, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Withdraw consent for marketing communications
- Object to certain uses of your personal information
To exercise these rights, please contact us using the details below.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
TIIMA
Email: hello@tiima.co.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
Any updates will be published on this page.